Technical Support Representative – Telus International

Job Description

ROLES AND RESPONSIBILITIES
• Deliver outstanding customer service and technical assistance to account/program customers.
• Respond promptly and accurately to customer queries, concerns, and service/sales order issues.
• Maintain precise records and reports of customer inquiries and sales orders.
• Seize customer interactions as a chance to build customer loyalty and minimize attrition.
• Work closely with a team of Technical Support Representatives (TSRs) and assist the Team Leader in enhancing individual and team performance.
• Play a role in accomplishing individual and team objectives.

JOB DETAILS
Company: Telus International
Process: International Customer/Technical Support (Voice)
Post: Technical Support Representative

• Location: Sector 135, Noida
• Shift timings: Graveyard Shifts (US time coverage)
• Working Days: 05 Days (Rotational)
• Weekly Offs: 02 Days (Rotational)

PERKS & BENEFITS
• Salary: Upto ₹19,000 – ₹38,000 (in-hand) Monthly
• Variables based on performance
• Both-side cab facility (within a 40 km radius)
• PF & Medical Benefits

REQUIREMENTS
• High school diploma or equivalent
• Minimum 1 year of experience in Technical Support (International BPO) or a similar role
• Comfortable with rotational night shift environment and work from office (WFO) or work from home (WFH)

SKILLS
• Excellent verbal and written communication skills
• Proficiency in basic computer applications and programs
• Strong knowledge of contact center phone etiquette and a customer-centric approach
• Effective problem-solving and interpersonal skills
• Ability to work independently and collaboratively in a team environment

INTERVIEW PROCEDURE
• 1 – HR Interview
• 2 – Voice & Accent Assessment
• 3 – Ops Round