Technical Support Executive (Software Support) -Teleperformance, Gurugram

Technical Support, BPO, Customer Service, Customer Support, IT - Information Technology, Software Support, WFH/WFO
Gurugram, Haryana
March 28, 2022
₹22000 - ₹27000 / month
Full Time
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Job Description

ROLES AND RESPONSIBILITIES
  • Diagnose and troubleshoot Adobe software problems and help customers install applications and programs.
  • Provide support to customers via phone, email, and/or remote access
  • Installation and configuration of Adobe professional software applications
  • Excellent problem solving and troubleshooting skills and exposure to voice support and remote support
  • Use email applications to give clients quick answers to simple IT issues.
  • Document cases, recommendations, and resolutions clearly in the CRM system takes ownership of hot and/or more political cases escalated from less senior engineers
JOB DETAILS

Company: Teleperformance (398)
Client Process: American Computer Software Company  (Confidential)
Post: Technical Support Executive (Software Support)

  • Location: Gurugram
  • Shift timings: 24×7 Rotational Shifts
  • Working Days: 5 Days
  • Offs: 2 Days (Rotational)
IMPORTANT INFORMATION
  • Applicants should be willing for WFO or WFH.
  • Selected candidates have to visit the office, on the day of joining for onboarding/ Induction/ documentation.
PERKS & BENEFITS
  • Salary: Upto ₹27,000 monthly (₹32,000 CTC ) +₹2,000 PLI (Performance Linked Incentives)
  • Incentives: Based on Performance
  • Both Side Cab Service
  • Free Meals
IMPORTANT INFORMATION
  • Applicants should be willing for WFO
  • Selected candidates must visit the office, on the day of joining for onboarding/ Induction/ documentation.
SELECTION CRITERIA
  • Education: Graduate candidates
  • Experience: 06+ months Technical / International Customer Support Experience
  • International Customer Service experience is mandatory
  • Applicants should be willing for WFO
SKILLS REQUIRED
  • Proficient verbal and written English language skills
  • Applicants should possess basic technical awareness
  • Problem-solving and troubleshooting skills
INTERVIEW PROCEDURE
  • Round 1 – HR (Telephonic)
  • Round 2 – Voice and Accent (Telephonic/ Video Call)
  • Round 3 – Ops (Telephonic/ Video Call)
  • Round 4 – Versant (Voice & Written)

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