Technical Support Executive – L1 (Cloud Communication)

Filled
IT - Information Technology, BPO, Customer Service, Customer Support, Networking, Technical Support
Gurugram, Haryana
March 28, 2022
₹22000 - ₹28000 / month
Full Time
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Job Overview

  • Date Posted
    March 28, 2022
  • Office Address/Job Location
    Gurugram, Haryana
  • Offered Salary
    ₹22000 - ₹28000 / month
  • Expiration date
    --
  • Work Experience
    Less than 1 Year
  • Industry
    BPO & ITES
  • Qualification
    Undergraduate

Job Description

ROLES AND RESPONSIBILITIES:
  • Responsible to provide voice support as a Level 1 technician.
  • Take ownership of hot and/or more political cases escalated from less senior engineers.
  • Provide support to customers via phone, email, and/or remote access
  • Support for VOIP Services, Email Services, Microsoft Office 365 Apps, Microsoft Exchange
  • Use call, email, and chat applications to give clients quick answers to simple IT issues.
  • Diagnose and troubleshoot software problems and help customers install applications and programs.
  • Document cases, recommendations, and resolutions clearly in the CRM system.
JOB DETAILS

Company: Teleperformance (398)
Client process: American Cloud Communication Company (Confidential)

Post: Technical Support Executive (L1)

  • Location: Gurugram
  • Shift timings: 24×7 Rotational Shifts
  • Working Days: 5 Days
  • Offs: 2 Days (Rotational)
PERKS & BENEFITS
  • Salary: Upto ₹28,000 Monthly (₹33,000 CTC +₹2,000 PLI)
  • Incentives: Based on Performance
  • Free Meals
  • Both Side Cab Service
SELECTION CRITERIA
  • Undergraduate/Graduates
  • 06+ months experience in technical/ telecom/ International customer Support (Voice Support)
SKILLS REQUIRED
  • Proficient verbal and written English language skills
  • Problem-solving and troubleshooting skills
  • Basic knowledge of Microsoft Office 365, Microsoft Exchange, VOIP Services
INTERVIEW PROCEDURE
  • Round 1 – HR (Telephonic)
  • Round 2 – Ops (Telephonic)

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