Technical Support Executive (L1)

Job Description

ROLES AND RESPONSIBILITIES
• Responsible for voice support as a Level 1 technician.
• Provide support to customers/clients on the phone, and remote access.
• Take ownership of cases escalated from less senior engineers.
• Support for VOIP Services, Email Services, Microsoft Office 365 Apps, Microsoft Outlook and Exchange.
• Assist clients over calls with quick answers to simple IT issues
• Diagnose and troubleshoot software problems and help customers/clients install applications and programs.
• Document cases, recommendations, and resolutions clearly in the CRM system.
• Follow Quality Assurance & compliance guidelines.

JOB DETAILS
Company: Teleperformance
Client process: Intermedia
Client Website: https://www.intermedia.com
Post: Technical Support Executive (L1)

Location: Udyog Vihar, Gurugram
Shift timings: Night Shifts (Rotational)
Working Days: 05 Days (Rotational)
Weekly Offs: 02 Days (Rotational)

PERKS & BENEFITS
• Salary (Fresher): Upto ₹27,000 Monthly (₹32,000 CTC) +₹2000 PLI
• Salary (Experienced): Upto ₹28,000 Monthly (₹33,000 CTC) +₹2000 PLI
• Incentives: Performance Based
• Both Side Cab Service
• Free Meals
• PF & Medical Benefits

ELIGIBILITY CRITERIA
• Undergraduate/ Graduate Candidates
• Freshers with excellent communication skills and sound technical knowledge
• 06+ months of experience in technical/ International Customer Support (Voice)
• Basic knowledge of VOIP, MS Outlook, Exchange Server, Office 365
• Applicant should be comfortable with night shifts and WFO

SKILLS REQUIRED
• Excellent communication skills (verbal and written)
• Must possess sound technical knowledge
• Problem-solving and troubleshooting skills

INTERVIEW PROCEDURE
• Round 1 – HR (Telephonic interview)
• Round 2 – AMCAT (Online)
• Round 3 – Ops (Telephonic/Video call)