Technical Support Executive (Digital Storage)

Job Description

ROLES AND RESPONSIBILITIES:

• Provide voice support for leading American data storage device manufacturers (Internal/ External/Network Attached Storage)
• Installation and configuration of Storage Devices (DAS and NAS)
• Diagnose and troubleshoot software problems and help customers install applications and programs
• Provide support to customers via phone, email, and/or remote access to give quick answers to simple IT issues.
• Document cases, recommendations, and resolutions clearly in the CRM system take ownership of the cases escalated from less senior engineers.
• Support for Storage Devices
• Direct Attached Storage (Internal / External Storage Drives) & Network Attached Storage

JOB DETAILS

Company: Teleperformance (398)
Client Process: Leading Digital Storage Company (Confidential)
Post: Technical Support Executive

• Location: Gurugram
• Shift timings: 24×7 Rotational Shifts
• Working Days: 5 Days
• Offs: 2 Days (Rotational)

IMPORTANT INFORMATION

• Applicants should be willing for WFO
• Selected candidates must visit the office, on the day of joining for onboarding/ Induction/ documentation.

PERKS & BENEFITS

• Salary: Up-to ₹28,000 (₹33,000 CTC) +₹2000 PLI
• Incentives: Based on Performance
• Free Meals & Free Both Side Cab Service

SELECTION CRITERIA

• Graduates/Undergraduates Freshers from any other stream with good technical awareness will be considered
• Candidates with 6+ months of Technical/ Telecom Support experience are highly preferred
• International customer service experience will be considered if the applicant holds good technical knowledge

SKILLS REQUIRED

• Proficient verbal and written English language skills
• Problem-solving and troubleshooting skills

OWNERSHIP

• Broadband Connection (100 Mbps)
• Laptop/ Desktop (not compulsory)

INTERVIEW PROCEDURE

• Round 1 – HR (Telephonic interview)
• Round 2 – Ops (Telephonic interview)