Technical Support Associate – TP Adobe
Job Description
ROLES AND RESPONSIBILITIES
• Provide technical support to customers via phone and remote access.
• Diagnose and troubleshoot software issues and provide accurate solutions
• Installation and configuration of Adobe professional software applications.
• Research customer inquiries and provide appropriate solutions
• Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.
• Resolve customer complaints in a timely and professional manner
• Monitor customer feedback and provide recommendations for improvement
• Follow Quality Assurance & compliance guidelines.
JOB DETAILS
Company: Teleperformance
Client Process: Adobe
Post: Technical Support Associate
• Location: Udyog Vihar, Gurugram
• Shift timings: Night Shifts (Rotational)
• Working Days: 05 Days (Rotational)
• Weekly Offs: 02 Days (Rotational)
PERKS & BENEFITS
Salary (Exp – Non-Technical): ₹26,500 (₹31,000 CTC ) Monthly +2,000 PLI
Salary (Exp – Technical): ₹30,500 (₹35,500 CTC ) Monthly +2,000 PLI
• Incentives: Performance Based
• PF & Medical Benefits
• Free Meals
• Both Side Cab Service
ELIGIBILITY CRITERIA
• Bachelor’s degree in any field
• Minimum 06 months of experience in Technical Support / International Customer Support
• Immediate joiners willing to work night shifts and from the office
REQUIRED SKILLS
• Excellent communication skills (verbal & written)
• Knowledge of basic computer applications and programs
• Knowledge of customer service principles and practices
• Excellent customer service skills
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
INTERVIEW PROCEDURE
• Round 1 – HR (Telephonic)
• Round 2 – Voice and Accent (Telephonic/ Video Call)
• Round 3 – Ops (Telephonic/ Video Call)
• Round 4 – Versant (Voice & Written)
