Technical Support Associate (Storage Device)

Job Description

ROLES AND RESPONSIBILITIES
• Provide voice support for leading American data storage device manufacturers (Internal/ External/Network Attached Storage)
• Installation and configuration of Storage Devices (DAS and NAS)
• Diagnose and troubleshoot software problems and help customers install applications and programs
• Provide support to customers via phone and remote access to give quick answers to simple IT issues.
• Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of the cases escalated from less senior engineers.

JOB DETAILS
Company: Teleperformance (398)
Client Process: Western Digital (WD)
Post: Technical Support Associate

Support for Storage Devices:
• Direct Attached Storage (Internal / External Storage Drives)
• Network Attached Storage

Location: Udyog Vihar, Gurugram
Shift timings: Shift timings: 24×7 Rotational Shifts
Working Days: 5 Days (Rotational)
Offs: 2 Days (Rotational)

PERKS & BENEFITS
• Salary: Up-to ₹28,000 (₹33,000 CTC) +₹2000 PLI
• Both Side Cab Service
• Free Meals
• PF & Medical Benefits

SELECTION CRITERIA
• Graduates/Undergraduates Candidates
• 06+ months of experience in Technical Support/ International Customer Support
• International customer service experience will be considered if the applicant holds good technical knowledge
• Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS
• Proficient communication skills (verbal and written)
• Must possess sound technical knowledge
• Problem-solving and troubleshooting skills

INTERVIEW PROCEDURE
• Round 1 – HR (Telephonic interview)
• Round 2 – AMCAT (Online)
• Round 3 – Ops (Video/Telephonic interview)