Technical Support Associate (Software Support) – TP, Gurugram
Job Description
ROLES AND RESPONSIBILITIES
- Diagnose and troubleshoot Adobe software problems and help customers install applications and programs.
- Provide support to customers via phone, email, and/or remote access
- Installation and configuration of Adobe professional software applications
- Excellent problem-solving and troubleshooting skills and exposure to voice support and remote support
- Use email applications to give clients quick answers to simple IT issues.
- Document cases, recommendations, and resolutions clearly in the CRM system takes ownership of hot and/or more political cases escalated from less senior engineers
JOB DETAILS
Company: Teleperformance (398),
Client Process: Adobe
Post: Technical Support Associate
- Location: Udyog Vihar, Gurugram
- Shift timings: 24×7 Rotational Shifts
- Working Days: 5 Days
- Offs: 2 Days (Rotational)
PERKS & BENEFITS
- Salary: Upto ₹26,000 monthly (₹32,000 CTC ) +₹2,000 PLI (Performance Linked Incentives)
- Incentives: Based on Performance
- Both Side Cab Service
- Free Meals
SELECTION CRITERIA
- Education: Graduate candidates
- Experience: 06+ months experience in Technical / International Customer Support
- Graduate freshers with excellent communication skills are considered
- Applicant should be comfortable with night shifts and WFO
SKILLS REQUIRED
- Proficient verbal and written English language skills
- Applicants should possess basic technical awareness
- Problem-solving and troubleshooting skills
INTERVIEW PROCEDURE
- Round 1 – HR (Telephonic)
- Round 2 – Voice and Accent (Telephonic/ Video Call)
- Round 3 – Ops (Telephonic/ Video Call)
- Round 4 – AMCAT (Online)
- Round 5 – Mettl Test (Online)
- Round 6 – Versant (Voice & Written)
