Technical Support Associate (Fresher) Adobe
Job Description
ROLES AND RESPONSIBILITIES
• Provide support to customers/clients on the phone, and remote access.
• Diagnose and troubleshoot Adobe software problems and help customers install applications and programs.
• Installation and configuration of Adobe professional software applications.
• Use email applications to give clients quick answers to simple IT issues.
• Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.
• Follow Quality Assurance & compliance guidelines.
JOB DETAILS
Company: Teleperformance
Client Process: Adobe
Client Website: https://www.adobe.com/
Post: Technical Support Associate
• Location: Udyog Vihar, Gurugram
• Shift timings: Night Shifts (Rotational)
• Working Days: 05 Days (Rotational)
• Week Offs: 02 Days (Rotational)
PERKS & BENEFITS
• Salary: Upto ₹27,000 monthly (₹32,000 CTC ) +₹2,000 PLI
• Incentives: Based on Performance
• PF & Medical Benefits
• Free Meals
• Both side cab service
SELECTION CRITERIA
• Graduation Mandatory
• 06+ months of experience in Technical Support / International Customer Support
• Graduate Freshers with excellent communication skills
• Applicant should be comfortable with night shifts and WFO
REQUIRED SKILLS
• Excellent communication skills (verbal & written)
• Must possess sound technical knowledge
• Problem-solving and troubleshooting skills
INTERVIEW PROCEDURE
• Round 1 – HR (Telephonic)
• Round 2 – Voice and Accent (Telephonic/ Video Call)
• Round 3 – Ops (Telephonic/ Video Call)
• Round 4 – AMCAT (Online)
• Round 5 – Mettl Test (Online)
• Round 6 – Versant (Voice & Written)
