Technical Support Associate (Adobe)

Job Description

ROLES AND RESPONSIBILITIES
• Provide technical support to customers via phone and remote access.
• Diagnose and troubleshoot software issues and provide accurate solutions
• Installation and configuration of Adobe professional software applications.
• Research customer inquiries and provide appropriate solutions
• Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.
• Resolve customer complaints in a timely and professional manner
• Monitor customer feedback and provide recommendations for improvement
• Follow Quality Assurance & compliance guidelines.

JOB DETAILS
Company: Teleperformance
Client Process: Adobe
Client Website: https://www.adobe.com/
Post: Technical Support Associate

• Location: Udyog Vihar, Gurugram
• Shift timings: Night Shifts (Rotational)
• Working Days: 05 Days (Rotational)
• Weekly Offs: 02 Days (Rotational)

PERKS & BENEFITS
• Salary: Upto ₹27,000 (₹32,000 CTC ) Monthly +2,000 PLI
• Incentives: Performance Based
• PF & Medical Benefits
• Free Meals
• Both Side Cab Service

SELECTION CRITERIA
• Bachelor’s degree in Computer Science or a related field
• Min 06 months of IT/technical support experience
• Excellent written and verbal communication skills
• Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS
• Excellent communication skills (verbal & written)
• Knowledge of basic computer applications and programs
• Knowledge of customer service principles and practices
• Excellent customer service skills
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team

INTERVIEW PROCEDURE
• Round 1 – HR (Telephonic)
• Round 2 – Voice and Accent (Telephonic/ Video Call)
• Round 3 – Ops (Telephonic/ Video Call)
• Round 4 – AMCAT (Online)
• Round 5 – Mettl Test (Online)
• Round 6 – Versant (Voice & Written)