Super Premium Associate (Premium Banking) – Hebbal

Job Description

ROLES AND RESPONSIBILITIES
• Provide voice support to customers for a leading bank in India.
• Taking care of customer concerns and queries for premium and online banking services.
• Helping customers with data, information, and technical know-how on digital banking services online.
• Guiding customers on the savings account, current account, banking transactions, debit card, ATM, credit card, online/ internet banking, Cash, credit transactions, and Bank fraud and prevention.
• Proactively keeps up to date on new procedures.
• Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
• Complete responsibility for customer interaction, including liaising with other team members for resolution and follow-through (if applicable)
• Deliver targeted results measured by customer satisfaction, end-to-end process effectiveness, efficiency and quality

JOB DETAILS
• Company: Teleperformance
• Client Process: SBI (Super Premium)
• Website: https://www.sbicard.com/
• Post: Super Premium Associate (Inbound Customer Support)

• Location: Hebbal, Bangalore
• Working Days: 05 Days (Rotational)
• Shift timings: 24/7 Shifts (8:00 am – 8:00 pm)( Rotational Shift for 9 hrs )
• Week Offs: 2 days (Rotational)

PERKS & BENEFITS
• Salary: Upto ₹28,000 Monthly (₹33,000 CTC)
• Incentives: Performance Based
• PF & Medical Benefits
• One side Cab Service (before 8:00 am & after 8:00 pm login/logouts)

SELECTION CRITERIA
• Graduation Mandatory
• Min 1.8 years of experience (01 Year from any domain + 06 months of Banking Customer Support)
• Candidate should be ready to join immediately and willing to WFO
• Applicant must be fully vaccinated

SKILLS REQUIRED
• Excellent communication skills (Hindi & English)
• Customer Service & Interpersonal skills
• Candidate must be energetic and loud

INTERVIEW PROCEDURE
• Round 1 – HR Interview
• Round 2 – AMCAT
• Round 3 – Operations Round
• Round 4 – Client interview