Sr. Sales Associate (Telecom) – Personiv

Job Description

ROLES AND RESPONSIBILITIES
• Handle outbound calls for Canadian telecom queries and convert them into sales
• Build sustainable relationships & engage customers by taking the extra mile
• Help customers identify their ideal subscriptions based on their suggestions and requirements.
• Providing solutions to customer’s queries, and handling their objections effectively
• Regularly maintain a good relationship with our customers.
• Negotiate any customizations or modifications requested and accommodate them to the best level possible.
• Updating information on CRM and maintaining a detailed database of all the prospective leads and their status

JOB DETAILS
Company: Personiv
Client Process: Telus
Post: Sr. Sales Associate

• Location: DLF Phase 3, Gurugram
• Shift timings: Night Shifts (24×7 – Rotational)
• Working Days: 06 Days (Rotational)
• Weekly Offs: 01 Day (Rotational)

PERKS & BENEFITS
• Salary: Upto ₹33,700 (in-hand) Monthly
• Incentives: Based on sales (no cap)
• Both side cabs
• PF & Medical Benefits

REQUIREMENTS
• High school Diploma or equivalent
• Min 09 months of International sales/upselling experience
• Applicant should be comfortable with night shifts and WFO/WFH
• Localised candidates (Delhi & Gurugram) preferred. Others must relocate before the joining date.

SKILLS
• Excellent communication skills (verbal and written)
• Problem-solving and interpersonal skills
• Excellent contact center phone etiquette and Customer related approach
• Active listening skills with amazing convincing skills
• Should be flair with sales with amazing selling concepts

INTERVIEW PROCEDURE
• Round 1 – HR (Telephonic)
• Round 2 – Voice & Accent
• Round 3 – Ops Round (Video Call)