Relationship Executive (Ecommerce)

Job Description

ROLES AND RESPONSIBILITIES

• Provide voice support to customers for leading eCommerce. platform.
• Receive Inbound calls and solve queries, and register complaints.
• Proactively keeps up to date on new procedures.
• Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
• Complete responsibility of customer interaction, including liaising with other team members for resolution and follow through (if applicable)
• Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of the cases escalated from less senior agents.
• Deliver targeted results measured by customer satisfaction, end-to-end process effectiveness, efficiency and quality

JOB DETAILS

Company: Teleperformance (Bangalore)
Client Process: Leading Ecommerce Platform

Post: Relationship Executive

Location: Marathahalli, Bangalore
Working Days: 05 Days
Offs: 2 days (Saturday & Sunday)
Shift timings:
Male: 8:00 am – 9:00 pm ( Rotational Shift for 9 hrs)
Female: 8:00 am – 9:00 pm ( Rotational Shift for 9 hrs)

PERKS & BENEFITS

Salary: Upto ₹21,000 Monthly (₹26,000 CTC)

IMPORTANT INFORMATION
• 2 dose Vaccination is Mandatory for interview
• Candidates should be ready to work from office

SELECTION CRITERIA

• Graduate Candidates
• 1+ year BPO/ Customer Service/ Sales experience

SKILLS REQUIRED

• Fluent English and Hindi Language Skills
• Candidate must be energetic & loud
• Problem-solving skills and Active listening

DOCUMENTS REQUIRED

• Updated resume
• Aadhar
• PAN Card
• Educational documents
• Relieving letter (if experienced)
• Payslips (if experienced)
• Electricity bill / Rental agreement / Gas bill / Pg receipt.

INTERVIEW PROCEDURE

Round 1 – HR Round (in-person)
Round 2 – Versant Round
Round 3- Operations Round (in-person)