Process Associate – Odigeo – IGT Solutions

Travel / Airlines Support, BPO & ITES, Voice Process
Sector 21, Gurugram, Haryana
February 11, 2024
₹25000 - ₹40000 / month
Full Time
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Job Overview

  • Date Posted
    February 11, 2024
  • Office Address/Job Location
    Sector 21, Gurugram, Haryana
  • Offered Salary
    ₹25000 - ₹40000 / month
  • Expiration date
    --
  • Work Experience
    Less than 1 Year
  • Industry
    BPO & ITES
  • Qualification
    High School (12th)

Job Description

​ROLES AND RESPONSIBILITIES
• Provide exceptional customer service to Odigeo customers via phone, email, and chat channels.
• Address customer inquiries, concerns, and issues regarding flight bookings, reservations, cancellations, and other travel-related services.
• Ensure accurate and timely resolution of customer queries and requests in accordance with company policies and procedures.
• Adhere to quality and performance standards while handling customer interactions to meet or exceed KPIs.
• Collaborate with team members and other departments to optimize processes and improve customer satisfaction.
• Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.

JOB DETAILS
Company: IGT Solutions
Process: Odigeo
Post: Process Associate

• Location: Infotech Centre, Sector 21, Gurgaon
• Shift timings: 24×7 Rotational (any 09-hour shift)
• Working Days: 05 Days (Rotational)
• Week Offs: 02 Days (Rotational)

PERKS & BENEFITS
• Salary: Up to ₹40,000 CTC Monthly
• Incentives: Performance Based
• PF & ESIC
• Both side transport service

ELIGIBILITY CRITERIA
• High school diploma or equivalent
• Minimum 06 months of experience in international customer support
• Immediate joiners willing to work rotational shifts from the office

REQUIRED SKILLS
• Excellent verbal and written communication skills
• Understanding of customer service policies and procedures related to travel
• Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.

INTERVIEW PROCEDURE
• 1 – HR Interview
• 2 – Ops Round
• 3 – Versant (VET: 69 & VWT:67)

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