Process Associate – eSky – IGT Solutions

Travel / Airlines Support, BPO & ITES, Voice Process
Sector 21, Gurugram, Haryana
February 12, 2024
₹25000 - ₹40000 / month
Full Time
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Job Overview

  • Date Posted
    February 12, 2024
  • Office Address/Job Location
    Sector 21, Gurugram, Haryana
  • Offered Salary
    ₹25000 - ₹40000 / month
  • Expiration date
    --
  • Work Experience
    1 to 2 Years
  • Industry
    BPO & ITES
  • Qualification
    Graduation (All)

Job Description

​ROLES AND RESPONSIBILITIES
• Provide exceptional customer service to clients of eSky.com.
• Handle inbound calls, emails, and chats efficiently and professionally.
• Assist customers with booking flights, managing reservations, resolving issues, and providing information about travel services.
• Ensure compliance with company policies and procedures while interacting with customers.
• Collaborate with team members and other departments to resolve customer queries and issues effectively.
• Maintain accurate records of customer interactions and transactions.
• Continuously strive to improve customer satisfaction and loyalty through proactive problem-solving and personalized service.

JOB DETAILS
• Company: IGT Solutions
• Client Process: eSky
• Post: Process Associate

• Location: Infotech Centre, Sector 21, Gurgaon
• Shift timings: 24×7 Rotational (any 09-hour shift)
• Working Days: 05 Days (Rotational)
• Week Offs: 02 Days (Rotational)

PERKS & BENEFITS
• Salary: Up to ₹30,000 CTC Monthly
• Incentives: Performance Based
• PF & ESIC
• Both side transport service

ELIGIBILITY CRITERIA
• Bachelor’s degree in any field
• Minimum 01 year of experience in international customer support
• Immediate joiners willing to work rotational shifts from the office

REQUIRED SKILLS
• Proficiency in using Amadeus system
• Excellent verbal and written communication skills
• Understanding of customer service policies and procedures related to travel
• Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.

INTERVIEW PROCEDURE
• 1 – HR Interview
• 2 – Ops Round
• 3 – Versant (Voice & Written)

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