Outbound Sales Representative – Telus International

Job Description

ROLES AND RESPONSIBILITIES
• Responsible for handling outbound calls for Canadian telecom queries and converting them into sales.
• Provide exceptional customer experience by uncovering customer needs through engaging conversations, effective listening, and questioning techniques.
• Recommend and promote products and services such as cellphone connections, tablets, smartwatches, etc., that best meet customer requirements.
• Drive sales by building connections and leveraging persuasive selling concepts.
• Regularly maintain a good relationship with our customers.
• Updating information on CRM and maintaining a detailed database of all the prospective leads and their status

JOB DETAILS
Company: Telus International
Process: Outbound Sales
Post: Outbound Sales Representative

• Location: Sector 135, Noida
• Shift timings: Graveyard Shifts (US time coverage)
• Working Days: 05 Days (Rotational)
• Weekly Offs: 02 Days (Rotational)

PERKS & BENEFITS
• Salary: Upto ₹20,000 – ₹34,000 (in-hand) Monthly
• Incentives: Upto ₹1,00,000 Monthly
• Both-side cab facility (within a 40 km radius)
• PF & Medical Benefits

REQUIREMENTS
• High school Diploma or equivalent
• Min 01 year of experience in Outbound Sales (International BPO) or a similar role
• Comfortable with rotational night shift environment and work from office (WFO) or work from home (WFH)

SKILLS
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Proficient in contact center phone etiquette and customer-centric approach
• Active listening skills with persuasive abilities
• Strong sales acumen with a deep understanding of selling concepts

INTERVIEW PROCEDURE
• 1 – HR Interview
• 2 – Voice & Accent
• 3 – Ops Round