Customer Support Executive – Tech Mahindra NSEZ

Fresher, BPO & ITES, Customer Service, Telecom / ISP, Voice Process
Noida, Sector 81
April 12, 2024
₹30000 - ₹40000 / month
Full Time
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Job Overview

  • Date Posted
    April 12, 2024
  • Office Address/Job Location
    Noida, Sector 81
  • Offered Salary
    ₹30000 - ₹40000 / month
  • Expiration date
    --
  • Work Experience
    Less than 1 Year
  • Industry
    BPO & ITES
  • Qualification
    High School (12th)

Job Description

​ROLES AND RESPONSIBILITIES
• Provide exceptional customer service to clients in the Frontier process.
• Handle customer inquiries via calls, emails, and chats.
• Resolve technical issues and provide solutions.
• Ensure customer satisfaction through effective communication and problem resolution.
• Adhere to company policies and quality standards.
• Collaborate with team members for efficient issue resolution.
• Maintain accurate records of customer interactions.

JOB DETAILS
Company: Tech Mahindra
Client process: Frontier
Post: Customer Support Executive

Location: Sector 81, Noida (NSEZ)
Shift timings: Night Shifts (Rotational)
Working Days: 5 Days (Rotational)
Week Offs: 2 Days (Rotational)

PERKS & BENEFITS
• Salary (06-18 months experience): Up to ₹3.6 LPA
• Salary (18+ Months experience): Up to ₹5.0 LPA
• Incentives: Based on Performance
• Both Side Cab Service
• PF & Medical Benefits

ELIGIBILITY CRITERIA
• High School diploma or equivalent
• Min 06 months of experience in International Customer Service / IT/Technical Support
• Freshers with excellent communication skills & sound technical knowledge
• Immediate joiners comfortable with night shifts and WFO

SKILLS REQUIRED
• Excellent communication skills (verbal and written)
• Must possess sound technical knowledge
• Problem-solving and troubleshooting skills

INTERVIEW PROCEDURE
• 1 – HR interview
• 2 – VNA
• 3 – Ops Round

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