Customer Support Executive – Ridesharing Brand (TP-BNG)

Job Description

ROLES AND RESPONSIBILITIES

• Provide voice support to customers for a leading ridesharing company.
• Receive Inbound calls and solve queries, and register complaints.
• Proactively keeps up to date on new procedures.
• Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
• Complete responsibility of customer interaction, including liaising with other team members for resolution and follow through (if applicable)
• Deliver targeted results measured by customer satisfaction, end-to-end process effectiveness, efficiency and quality

JOB DETAILS

Company: Teleperformance (Smartwork, Marathahalli, Bangalore)
Client Process: Leading Ridesharing Brand
Post: Customer Support Executive

Interview & Office Location:
Shift timings (Male): 24/7 shift (Post 8 PM Login or logout Cab will be provided)
Shift timings (Female): Between 6:00 a.m. to 11:00 p.m. (Any 9 Hours Shift) (Post 8:00 PM logout Cab will be provided)
Offs: 1 Rotational week off

IMPORTANT INFORMATION

• 2 dose Vaccination is Mandatory for interview
• Applicant should be ready to join immediately

PERKS & BENEFITS

• Salary:

• Fresher’s: Up-to ₹15,500 Monthly (₹18,000 CTC)
• Experienced (Min 06 months): Up to ₹16,300 Monthly (₹20,000 CTC)

SELECTION CRITERIA

• Undergraduate/Graduate Freshers
• Functional English & Kannada language skills
• Candidates with relevant experience are highly preferred

SKILLS REQUIRED

• Functional English & Kannada language skills
• Candidate must be energetic and loud

DOCUMENTS REQUIRED (Mandatory Documents)

• Updated Resume
• Educational Documents
• Aadhar Card
• PAN Card
• Relieving letter (if experienced)
• Payslips (if experienced)
• Electricity bill / Rental agreement / Gas bill / Pg receipt.

INTERVIEW PROCEDURE

• Round 1 – HR Round (Walk-in)
• Round 2 – Versant Test
• Round 2 – Ops Round (In-person)