Customer Support Executive (OLA Safety) – Marathahalli, BNG

BPO & ITES, Customer Support
Marathahalli, Bengaluru, Bangalore, Karnataka
December 6, 2022
₹16000 - ₹22500 / month
Full Time
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Job Overview

  • Date Posted
    December 6, 2022
  • Office Address/Job Location
    Marathahalli, Bengaluru, Bangalore, Karnataka
  • Offered Salary
    ₹16000 - ₹22500 / month
  • Expiration date
    --
  • Work Experience
    1 to 2 Years
  • Industry
    BPO & ITES
  • Qualification
    Undergraduate

Job Description

ROLES AND RESPONSIBILITIES
• Provide voice support to customers for a leading ridesharing company.
• Receive Inbound calls and solve queries, and register complaints.
• Proactively keeps up to date on new procedures.
• Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
• Complete responsibility for customer interaction, including liaising with other team members for resolution and follow-through (if applicable)
• Deliver targeted results measured by customer satisfaction, end-to-end process effectiveness, efficiency, and quality.

JOB DETAILS
Company: Teleperformance
Client Process: Ola Safety
Website: https://olacabs.com/RideSafeIndia
Post: Customer Support Executive

Location: Varthur Rd, Marathahalli, Bangalore
Shift timings: 24/7 shift (Post 8:00 PM Login or logout Cab will be provided)
Working Days: 06 days
Offs: 1 Rotational week off

PERKS & BENEFITS
• Salary: Upto ₹18,000 Monthly (₹22,500 CTC)
• Incentives: Performance Based
• PF & Medical Benefits
• Night Shift Allowance: ₹1500
• Attendance Bonus: 2000

SELECTION CRITERIA
• Graduates: min 01 year of experience in Customer Service (Voice)
• Undergraduates: min 18 months of experience in BPO (Voice)
• 02 dose Vaccination is Mandatory for interview
• Applicant should be ready to join immediately and work from the office.

SKILLS REQUIRED
• Proficient English & Secondary language skills
• Secondary Languages: Hindi, Kannada, Telugu & Tamil
• Candidate must be energetic & loud
• Problem-solving skills and Active listening

INTERVIEW PROCEDURE
• Round 1 – HR
• Round 2 – Ops
• Round 3 – Trainer

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