Customer Support Executive (ISP) – Tech Mahindra

Job Description

ROLES AND RESPONSIBILITIES
• Responsible for voice support as an advisor.
• Provide support to customers/clients on the phone, remote access
• Inbound customer queries (billing, rate plans, service activations, credits and adjustments, technical troubleshooting & complaints).
• Take ownership of cases escalated from less senior engineers.
• Assist clients over calls with quick answers to simple IT issues
• Diagnose and troubleshoot software problems and help customers/clients install applications and programs.
• Document cases, recommendations, and resolutions clearly in the CRM system.

JOB DETAILS
Company: Tech Mahindra
Client process: Verizon – Wirelinie
Post: Customer/Sr. Customer Service Executive

Location: Sector 127, Noida
Shift timings: Night Shifts (Rotational)
Working Days: 5 Days (Rotational)
Week Offs: 2 Days (Rotational)

PERKS & BENEFITS
• Salary (Exp 12-18 months): ₹28,000 (₹31,000 CTC) Monthly
Salary (Exp 18-23 months): ₹31,000 (₹35,000 CTC) Monthly
• Incentives: Based on Performance
• Both Side Cab Service
• PF & Medical Benefits

REQUIREMENTS
• Undergraduate/ Graduate Candidates
• 01+ Years experience in International Customer Service / Technical Support (Voice)
• Applicant should be comfortable with night shifts and WFO

SKILLS
• Excellent communication skills (verbal and written)
• Must possess sound technical knowledge
• Problem-solving and troubleshooting skills
• Basic level of computer proficiency. Working knowledge of MS Office applications like Word & Excel

INTERVIEW PROCEDURE
• Round 1 – HR (Telephonic)
• Round 2 – Ops (Video/Telephonic)
• Round 3 – Versant (Voice & Written)