Customer Support Associate (Ridesharing Brand) – Marathahalli, BNG

BPO & ITES, Automobile, Fresher
Marathahalli, Bengaluru, Bangalore, Karnataka
September 21, 2022
₹15000 - ₹20000 / month
Full Time
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Job Overview

  • Date Posted
    September 21, 2022
  • Office Address/Job Location
    Marathahalli, Bengaluru, Bangalore, Karnataka
  • Offered Salary
    ₹15000 - ₹20000 / month
  • Expiration date
    --
  • Work Experience
    Fresher
  • Industry
    BPO & ITES
  • Qualification
    Undergraduate

Job Description

ROLES AND RESPONSIBILITIES
• Provide voice support to customers for a leading ridesharing company.
• Receive Inbound calls and solve queries, and register complaints.
• Proactively keeps up to date on new procedures.
• Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
• Complete responsibility for customer interaction, including liaising with other team members for resolution and follow through (if applicable)
• Deliver targeted results measured by customer satisfaction, end-to-end process effectiveness, efficiency, and quality

JOB DETAILS
Company: Teleperformance
Client Process: Leading ridesharing brand
Post: Customer Support Associate

Interview & Office Location: Varthur Rd, Marathahalli, Bangalore
Shift timings: 24/7 shift (Post 8:00 PM Login or logout Cab will be provided)
Offs: 1 Rotational week off
Working Days: 06

IMPORTANT INFORMATION
• 2 dose Vaccination is Mandatory for interview
• Applicant should be ready to join immediately

PERKS & BENEFITS
• Salary:
• Fresher’s: Up-to ₹15,500 Monthly (₹18,500 CTC)
• Experienced: Up-to ₹16,300 Monthly (₹20,000 CTC)
• Incentives: Performance Based
• PF & Medical Benefits

SELECTION CRITERIA
• Undergraduate/Graduate Freshers
• Functional English & Kannada language skills
• Candidates with relevant experience are highly preferred
• Experienced: Min 06 months experience in any domain

SKILLS REQUIRED
• Functional English & Kannada language skills
• Candidate must be energetic and loud

DOCUMENTS REQUIRED (Mandatory Documents)
• Updated Resume
• Educational Documents
• Aadhar Card
• PAN Card
• Relieving letter (if experienced)
• Payslips (if experienced)
• Electricity bill / Rental agreement / Gas bill / Pg receipt.

INTERVIEW PROCEDURE
• Round 1 – HR Round (Walk-in)
• Round 2 – Versant Test (4-6)
• Round 3 – Ops Round (In-person)
• Round 4 – Client Round (Virtual/In-person)

*Note:* All interview rounds will be conducted on the same day at the company premises.

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