Customer Support Associate (OLA Safety) – Marathahalli, BNG

Job Description

ROLES AND RESPONSIBILITIES
• Provide voice support to customers for a leading ridesharing company.
• Receive Inbound calls and solve queries, and register complaints.
• Proactively keeps up to date on new procedures.
• Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
• Complete responsibility for customer interaction, including liaising with other team members for resolution and follow through (if applicable)
• Deliver targeted results measured by customer satisfaction, end-to-end process effectiveness, efficiency, and quality.

JOB DETAILS
Company: Teleperformance
Client Process: Ola Safety
Website: https://olacabs.com/RideSafeIndia
Post: Customer Support Associate (OLA Safety)

Interview & Office Location: Varthur Rd, Marathahalli, Bangalore
Shift timings: 24/7 shift (Post 8:00 PM Login or logout Cab will be provided)
Working Days: 05 days
Offs: 2 Rotational week off

IMPORTANT INFORMATION
• 2 dose Vaccination is Mandatory for interview
• Applicant should be ready to join immediately

PERKS & BENEFITS
• Salary: Upto ₹18,300 Monthly (₹22,500 CTC)
• Incentives: Performance Based
• PF & Medical Benefits

SELECTION CRITERIA
• 10+2/ Undergraduate/Graduate/ Post Graduate Candidates
• 01+ year of experience in any domain
• Candidates with relevant experience are highly preferred

SKILLS REQUIRED
• Fluent English & Secondary language skills
• Secondary Languages: Hindi, Kannada, Telugu & Tamil
• Candidate must be energetic and loud

INTERVIEW PROCEDURE
• Round 1 – HR Round (Walk-in)
• Round 2 – Versant Test (4-6)
• Round 3 – Operations Round (in-person/Video Call)
• Round 4 – Client Round (in-person/Video Call)

DOCUMENTS REQUIRED (Mandatory Documents)
• Updated Resume
• Educational Documents
• Aadhar Card
• PAN Card
• Relieving letter
• Payslips
• Electricity bill / Rental agreement / Gas bill / Pg receipt.