Customer Service (UK Insurance) – Admiral Solutions

Job Description

​ROLES AND RESPONSIBILITIES
• Provide first call resolution & build sustainable relationships & engage customers by taking the extra mile
• Interact with UK-based customers, providing efficient and courteous service.
• Address inquiries, resolve issues, and offer support related to motor insurance.
• Responsible for ensuring that the customer’s first experience is excellent and that the same level of service is provided at every point of contact.
• Provide information, accept policies ensuring the customer has cover to meet their needs, problem solve, and make changes for existing and new policyholders.
• Ensure any problems are resolved quickly and professionally and strive to retain customers who may be considering leaving us at renewal.
• Follow department guidelines and procedures considering FCA requirements.
• Strive for excellence in customer care, ensuring satisfaction and issue resolution.

JOB DETAILS
Company: Admiral Solutions
Process: UK Motor Insurance
Post: Customer Care Representative

• Location: Sector 21, Gurugram
• Shift timings: Any 09-hour shift b/w 6:30 a.m. – 2:30 a.m.
• Working hours: 09 hours (7.5 hours of login)
• Working Days: 05 Days (Rotational)
• Offs: 2 Days (Rotational)
Note: Candidates should be comfortable with 24*7 rotational shifts and rotational offs

PERKS & BENEFITS
• Salary: Upto ₹31,700 Monthly (In-hand)
• Incentives: Up to ₹25,000 Performance Based
• Free Medical, accidental, and life insurance
• Appraisal every 06 months
• Yearly bonus
• Annual £750 equivalent company shares to every staff member
• Both side cab service
• Free meals

SELECTION CRITERIA
• High school diploma or equivalent
• Min 01 Year of experience in an International Contact Centre, Travel Insurance
• Employment gap should not be more than 06 months
• Willingness to work rotational shifts from the office and ability to start immediately.

REQUIRED SKILLS
• Excellent communication skills (verbal and written)
• Ability to work independently and in a team environment.
• Strong knowledge of contact center phone etiquette and a customer-centric approach
• Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.
• Effective problem-solving and interpersonal skills

INTERVIEW PROCEDURE
• 1 – Group Discussion (GD)
• 2 – HR Interview
• 3 – Operations Interview (Ops)
• 4 – Talocity (Aptitude Test)