Customer Service Representative (Airlines Support)

Travel Support, Aviation, BPO, Chat Support, Customer Service, Customer Support, Logistic, Work from home
Gurugram, Haryana
March 28, 2022
₹25000 - ₹38000 / month
Full Time
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Job Overview

  • Date Posted
    March 28, 2022
  • Office Address/Job Location
    Gurugram, Haryana
  • Offered Salary
    ₹25000 - ₹38000 / month
  • Expiration date
    --
  • Work Experience
    Less than 1 Year
  • Industry
    BPO & ITES
  • Qualification
    Undergraduate

Job Description

CLIENT OVERVIEW

American Airlines routinely hires entry-level customer service representatives at over 250 airports worldwide. Customer service representatives interact directly with travellers and work to ensure smooth arrival and departure processes. Employees primarily greet passengers, handle airline-related inquiries, and resolve customer issues. Our customer service teams are a key voice of our company. As we work to restore American Airlines to the greatest airline in the world, it’s your voice, and ability to problem solve, develop relationships and take care of our customers that make the difference. Our customer experience is a reflection of your experience as an employee. We’re committed to making your experience great so you can do the same for our customers.

ROLES AND RESPONSIBILITIES
  • Provide support to passengers via chat, email, or phone to handle airline-related inquiries, and resolve customer issues.
  • interact directly with travellers and work to ensure a smooth arrival and departure processes.
  • Document cases, recommendations, and resolutions clearly in the CRM system takes ownership
JOB DETAILS

Company: Teleperformance (408)
Client Process: Leading Airlines Brand (Confidential)
Post: Customer Service Representative (Chat Support)

  • Location: Gurugram
  • Shift timings: 24×7 Rotational Shifts
  • Working Days: 5 Days
  • Offs: 2 Days (Rotational)
PERKS & BENEFITS
  • Salary: Up to ₹34,000 (₹38,000 CTC) +Incentives
  • Incentives: Based on Performance
  • Free Meals
  • Both Side Cab Service
SELECTION CRITERIA
  • Undergraduate/ Graduates
  • 06+ Months of experience in the travel domain
  • Travel Sales/ support experience is highly preferred.
  • International Voice Support Experience is a must
IMPORTANT INFORMATION
  • should be willing for WFO/WFH.
  • Selected candidates have to visit the office, on the day of joining (onboarding/ Induction/ documentation)
  • Training from office after that WFH.
SKILLS REQUIRED
  • Excellent Communication & Interpersonal Skills
  • Good technical and interpersonal skills
INTERVIEW PROCEDURE
  • Round 1 – HR (Telephonic)
  • Round 2 – Voice and Accent (Telephonic/ Video Call)
  • Round 3 – Ops (Telephonic/ Video Call)
  • Round 4 – Versant (Voice)

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