Customer Service Executive (E-commerce) – Tech Mahindra
Job Description
ROLES AND RESPONSIBILITIES
• Respond to customer queries and concerns via calls in a timely and professional manner
• Provide accurate information and solutions to customer issues related to orders, returns, refunds, payments, and other general queries
• Maintain a positive and empathetic attitude towards customers and ensure customer satisfaction
• Achieve targets and deliver performance as per the client’s expectations
• Collaborate with cross-functional teams to resolve customer issues
• Maintain customer records and update customer information in the system
• Follow Quality Assurance & compliance guidelines.
JOB DETAILS
• Company: Tech Mahindra
• Process: (E-commerce)
• Post: Customer Service Executive (E-commerce)
• Location: Sector 62, Noida
• Shift timings: Day Shifts (Rotational)
• Working Days: 5 Days (Rotational)
• Week Offs: 2 Days (Rotational)
SALARY & BENEFITS
• Salary: ₹24,000 – ₹28,000 (Inhand) Monthly
• Incentives: Performance Based
• PF & ESIC
• Both side cab service
REQUIREMENTS
• High School Diploma or equivalent
• 01+ year of experience in Customer Support or a similar role
• Applicants with Good communication skills are considered
• Willingness to work day shifts from the office and start immediately
SKILLS
• Excellent verbal and written communication skills
• Strong problem-solving and analytical skills
• Customer-centric mindset with a focus on delivering exceptional customer service
• Ability to multi-task, prioritize, and manage time effectively
SELECTION PROCEDURE
1 – HR Round
2 – Versant
3 – Ops Round
