Customer Service Executive (Admiral Solutions)

Job Description

ROLES AND RESPONSIBILITIES
• Provide first call resolution & build sustainable relationships & engage customers by taking the extra mile
• To provide support during business contingencies which may arise including mass disruptions.
• To deliver departmental and/or team targets to attain customer service and revenue.
• Learning ability to get cross-skilled on various insurance products and various channels – email, chat, voice.
• Up-selling and cross-selling products as an offering to treat all customers fairly.
• Active listening skills with amazing convincing skills and Customer related approach
• To play a leading role in an ongoing programme of process and quality improvement through the implementation of new technology and new working method.
• Regularly maintain a good relationship with our customers.
• Undertake any contact centre-related jobs entrusted from time to time.

JOB DETAILS
Company: Admiral Solutions
Website: https://www.admiralindia.com/benefits-rewards/
Post: Customer Service Executive

• Location: Gurugram
• Shift timings: Any 09 hours shift b/w 6:30 a.m. – 1:30 a.m. (UK Shift timings)
• Working hours: 09 hours (7.5 hours of login)
• Working Days: 5 Days
• Offs: 2 Days (Rotational)

PERKS & BENEFITS
• Salary: Upto ₹28,000 Monthly (In-hand)
• Incentives: Up to ₹30,000 Performance Based (₹5,000 fixed Incentives in training)
• Free Medical, accidental and life insurance.
• Appraisal every 06 months
• Yearly bonus
• Annual £750 equivalent company shares to every staff member.
• Both side cab service
• Free meals

SELECTION CRITERIA
• Graduate/ Undergraduate candidates
• Min 01 Year Experience in International BPO/Customer Service
• Employment gap should not be more than 06 months

REQUIRED SKILLS
• Excellent verbal and written English language skills
• Strong conflict/objection handling skills
• Problem-solving and troubleshooting skills

INTERVIEW PROCEDURE
• Round 1 – HR
• Round 2 – Voice & Accent
• Round 3 – Ops