Customer Care Executive (Voice-Chat) Blended

Fresher, Blended LOB, Chat Support, Customer Service, Email Support
Gurugram, Udyog Vihar
February 16, 2024
₹22000 - ₹30000 / month
Full Time
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Job Overview

  • Date Posted
    February 16, 2024
  • Office Address/Job Location
    Gurugram, Udyog Vihar
  • Offered Salary
    ₹22000 - ₹30000 / month
  • Expiration date
    --
  • Work Experience
    Less than 1 Year
  • Industry
    BPO & ITES
  • Qualification
    High School (12th)

Job Description

​ROLES AND RESPONSIBILITIES
• Provide exceptional customer service to clients of Clutter, a leading storage and moving company, through various communication channels including voice calls, emails, and chats.
• Address customer inquiries, concerns, and escalations promptly and efficiently, ensuring accurate resolution and customer satisfaction.
• Collaborate with team members and cross-functional teams to effectively resolve complex customer issues and ensure a seamless customer experience.
• Maintain comprehensive and accurate records of customer interactions, resolutions, and follow-up actions in accordance with company policies and procedures.

Company: Teleperformance
Post: Customer Care Executive
Process: Clutter (Blended Process)
Voice & Email/Chat (Process will be assigned based on skill set and experience)

• Location: Udyog Vihar, Gurugram
• Shift timings: 24×7 Rotational (any 09-hour shift)
• Working Days: 05 Days (Rotational)
• Week Offs: 02 Days (Rotational)

PERKS & BENEFITS
• Salary – Freshers: ₹23,500 (₹28,000 CTC) Monthly +₹2000 PLI
Experienced: ₹25,000 (₹29,500 CTC) Monthly +₹2000 PLI
• Incentives: Based on Performance
• PF & Medical Benefits
• Free Meals
• Both Side Cab Service

SELECTION CRITERIA
• High School Diploma or equivalent
• Minimum 01 year of experience in International Customer Support
• Graduate Freshers with excellent communication skills
• Immediate joiners willing to work night shifts and from the office

SKILLS REQUIRED
• Excellent communication skills (verbal and written)
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices

INTERVIEW PROCEDURE
• 1 – HR (Telephonic interview)
• 2 – AMCAT (B2 Grade)
• 2 – Ops (Video/Telephonic interview)

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