Customer Care Executive (Video Streaming)

Customer Service, BPO & ITES
DLF Phase 2, Gurugram, Haryana
January 9, 2024
₹25000 - ₹28500 / month
Full Time
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Job Overview

  • Date Posted
    January 9, 2024
  • Office Address/Job Location
    DLF Phase 2, Gurugram, Haryana
  • Offered Salary
    ₹25000 - ₹28500 / month
  • Expiration date
    --
  • Work Experience
    Less than 1 Year
  • Industry
    BPO & ITES
  • Qualification
    Graduation (All)

Job Description

ROLES AND RESPONSIBILITIES
• Provide top-notch customer service for YouTube TV subscribers
• Address customer queries, concerns, and issues through inbound calls
• Ensure customer satisfaction by resolving issues in a timely and effective manner
• Document and maintain accurate records of customer interactions
• Adhere to company policies and procedures
• Collaborate with team members to achieve performance goals

JOB DETAILS
Company: Teleperformance
Client Process: YouTube TV
Post: Customer Care Executive

• Location: DLF Phase 2, Gurugram
• Shift timings: Night Shifts (Rotational)
• Working Days: 05 Days (Rotational)
• Week Offs: 02 Days (Rotational)

PERKS & BENEFITS
• Salary: Upto ₹28,500 monthly (in-hand)
• Incentives: Based on performance
• PF & Medical Benefits
• Both Side Cab Service

SELECTION CRITERIA
• Bachelor’s degree in any field
• Minimum 06 months of experience in International voice process
• Excellent communication, problem-solving, and customer service skills
• Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS
• Excellent communication skills (verbal and written)
• Problem-solving and interpersonal skills
• Ability to multi-task, prioritize, and manage time effectively

INTERVIEW PROCEDURE
• 1 – HR Round
• 2 – Voice and Accent
• 3 – Operations Round

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