Customer Care Executive (Software Support)

Job Description

ROLES AND RESPONSIBILITIES
– Provide support to customers via phone, email, and/or remote access
– Excellent problem-solving and troubleshooting skills and exposure to voice support and remote support
– Good customer service skills and great enthusiasm for helping customers
– Transaction handling Services, Problem Solving Efficiency, Numerical Ability, High level of accuracy
– Energetic, friendly, and approachable individuals that understand the impact of great customer service
– Responsible to deliver high-quality and productive results that meet the identified targets
– Use email applications to give clients quick answers to simple IT issues.
– Documents cases, recommendations, and resolutions clearly in the CRM system.

JOB DETAILS
Company: Teleperformance (398)
Client Process: Adobe
Client Website: https://www.adobe.com/
Post: Customer Care Executive

Location: Udyog Vihar, Gurugram
Shift timings: 24×7 Rotational Shifts
Working Days: 5 Days
Offs: 2 Days (Rotational)

PERKS & BENEFITS
• Salary: Upto ₹23,000 Monthly (27,000 CTC) +₹2000 PLI (Performance Linked Incentives)
• Incentives: Based on performance
• Free Meals
• Both side cabs
• PF & Medical Benefits

SELECTION CRITERIA
• Graduation mandatory
• 06+ Months of experience in international BPO/ technical support
• Graduate Freshers with fluent/excellent communication skills
• Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS
• Excellent communication skills (verbal and written)
• Problem-solving and interpersonal skills

INTERVIEW PROCEDURE
• Round 1 – HR (Telephonic)
• Round 2 – Voice and Accent (Telephonic/ Video Call)
• Round 3 – Ops (Telephonic/ Video Call)
• Round 4 – AMCAT (Online)
• Round 5 – Mettl Test (Online)
• Round 6 – Versant (Voice & Written)