Customer Care Executive (Financial Services – Malayalam)

Banking / Financial Services, BFSI, BPO & ITES, Customer Support, Finance & Insurance, Fresher, Insurance, NBFC ( Non Banking Financial Services )
Bangalore, Karnataka
June 29, 2022
₹14000 - ₹17600 / month
Full Time
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Job Overview

  • Date Posted
    June 29, 2022
  • Office Address/Job Location
    Bangalore, Karnataka
  • Offered Salary
    ₹14000 - ₹17600 / month
  • Expiration date
    --
  • Work Experience
    Fresher
  • Industry
    BPO & ITES
  • Qualification
    Undergraduate

Job Description

ROLES AND RESPONSIBILITIES

• Provide voice support to customers for a leading bank in India.
• Receive Inbound calls and solve queries, and register complaints.
• Proactively keeps up to date on new procedures.
• Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
• Complete responsibility for customer interaction, including liaising with other team members for resolution and follow through (if applicable)
• Deliver targeted results measured by customer satisfaction, end-to-end process effectiveness, efficiency and quality

JOB DETAILS

Company: Teleperformance (Bangalore) 
Client Process: Leading bank in India 
Post: Customer Care Executive (Malayalam)

Interview & Office Location: TP (Smartworks) Thubarahalli, Bangalore  & TP (Hebbal) Hebbal Kempapura, Bangalore

Working Days: 06 Days
Shift timings (Male): 6:00 am – 1:00 am ( Rotational Shift for 9 hrs )
Shift timings (Female): 6:00 am – 8:00 pm ( Rotational Shift for 9 hrs )
Offs: 1 Rotational week off

IMPORTANT INFORMATION

• 2 dose Vaccination is Mandatory for interview
• Applicant should be ready to join immediately

PERKS & BENEFITS

• Salary: Up-to ₹14,324 Monthly (₹17,608 CTC )
• Attendance bonus: ₹2000 – Applicable from OJT day 1 onwards. (There should not be any unplanned leaves)
• Joining bonus: ₹5000

SELECTION CRITERIA

• Undergraduate/ Graduate Candidates
• Freshers & Experienced are eligible to apply
• Candidates with relevant experience are highly preferred

SKILLS REQUIRED

• Functional English & Secondary language skills
• Secondary Language: Malayalam
• Candidate must be energetic and loud

DOCUMENTS REQUIRED (Mandatory Documents)

• Updated Resume
• Educational Documents
• Aadhar Card
• PAN Card
• Relieving letter (if experienced)
• Payslips (if experienced)
• Electricity bill / Rental agreement / Gas bill / Pg receipt.

INTERVIEW PROCEDURE

• Round 1 – HR Round (Walk-in)
• Round 2 – Versant Test
• Round 2 – Ops Round (In-person)

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