Customer Care Executive (CS-AM) Adobe

BPO & ITES, Fresher
Udyog Vihar, Gurugram, Haryana
January 6, 2023
₹21000 - ₹27000 / month
Full Time
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Job Overview

  • Date Posted
    January 6, 2023
  • Office Address/Job Location
    Udyog Vihar, Gurugram, Haryana
  • Offered Salary
    ₹21000 - ₹27000 / month
  • Expiration date
    --
  • Work Experience
    Fresher
  • Industry
    BPO & ITES
  • Qualification
    Graduation (All)

Job Description

ROLES AND RESPONSIBILITIES
• Responsible for creating an exceptional 1st-time customer experience.
• Receive inbound customer requests & evaluate information.
• Provide support to customers/clients on the phone.
• Work with supervisors to ensure cases are properly assigned and resolved.
• Provide high-quality and productive results that meet the identified targets.
• Document cases, recommendations and resolutions clearly in the CRM system.
• Follow Quality Assurance & compliance guidelines.

JOB DETAILS
Company: Teleperformance
Client Process: Adobe
Client Website: https://www.adobe.com/
Post: Customer Care Executive (CS-AM)

Location: Udyog Vihar, Gurugram
Shift timings: Night Shifts (Rotational)
Working Days: 05 Days (Rotational)
Week Offs: 02 Days (Rotational)

PERKS & BENEFITS
• Salary: Upto ₹23,000 (₹27,000 CTC) monthly +₹2000 PLI
• Incentives: Based on performance
• Free Meals
• Both side cabs
• PF & Medical Benefits

SELECTION CRITERIA
• Graduation mandatory
• Freshers with excellent communication skills
• Candidates with relevant experience preferred
• Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS
• Excellent communication skills (verbal and written)
• Problem-solving and interpersonal skills

INTERVIEW PROCEDURE
• Round 1 – HR (Telephonic)
• Round 2 – Voice and Accent (Telephonic/ Video Call)
• Round 3 – Ops (Telephonic/ Video Call)
• Round 4 – AMCAT (Online)
• Round 5 – Mettl Test (Online)
• Round 6 – Versant (Voice & Written)

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