Customer Care Executive (Chat/Voice)

BPO, Blended LOB, Chat Support, Customer Service, Customer Support, Development, Email Support, Gaming Software Support, IT - Information Technology, Software Support, Technical Support, WFH/WFO, Work from home
Gurugram, Haryana
March 28, 2022
₹22000 - ₹27000 / month
Full Time
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Job Overview

  • Date Posted
    March 28, 2022
  • Office Address/Job Location
    Gurugram, Haryana
  • Offered Salary
    ₹22000 - ₹27000 / month
  • Expiration date
    --
  • Work Experience
    Less than 1 Year
  • Industry
    BPO & ITES
  • Qualification
    Undergraduate

Job Description

ROLES AND RESPONSIBILITIES
  • Respond promptly and professionally to EA Sports customer inquiries by Chat, email, or Voice call.
  • Good customer service skills and great enthusiasm for helping customers
  • Transaction handling Services, Problem Solving Efficiency, Numerical Ability, High level of accuracy
  • Energetic, friendly, and approachable individuals that understand the impact of great customer service
  • Responsible to deliver high quality and productive results that meet the identified targets
  • Strong ability to multitask and take fast decisions independently
  • Maintain composure and patience with customers
JOB DETAILS

Company: Teleperformance
Client Process: Leading Sports Game Publisher

Post: Customer Care Executive (Chat/Voice)

  • Location: Gurugram
  • Shift timings: 24×7 Rotational Shifts
  • Working Days: 5 Days
  • Offs: 2 Days (Rotational)
PERKS & BENEFITS
  • Salary: Up to ₹23,000 (₹27,000 CTC) +₹2,000 PLI
  • Incentives: Based on Performance
  • Free Meals & Free Both Side Cab Service
ELIGIBILITY CRITERIA

Education: Graduate/ Undergraduate Candidates
Experience:

  • 06+ Months of experience in Customer Service (BPO)/ Technical Support
  • The experience gap should not be more than 06 Months
  • Fluent English verbal and written language skills
IMPORTANT INFORMATION
  • Applicants should be willing for WFO
  • Selected candidates have to visit the office, on the day of joining for onboarding/ Induction/ documentation.
OWNERSHIP
  • Broadband Connection (50-100 Mbps)
  • Power Backup (Inverter/Generator/UPS)
INTERVIEW PROCEDURE
  • Round 1: HR (Telephonic)
  • Round 2: AMCAT Test (Online)
  • Round 3: Ops Round (Video Call)

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