Customer Care Executive (Chat support)

Job Description

ROLES AND RESPONSIBILITIES

• Respond promptly and professionally to customer inquiries by chat or email.
• Identify and assess customers’ needs to achieve satisfaction
• Taking ownership of customer’s issues and following problems through to resolution
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Responsible for delivering high-quality and productive results that meet the identified targets
• Follow communication procedures, guidelines, and policies
• Document cases, recommendations, and resolutions clearly in the CRM system takes ownership
• Take the extra mile to engage customers

JOB DETAILS

Company: Teleperformance (398)
Client Process: Leading American ISP
Post:  Customer Care Executive (Chat Support)t)

• Location: Gurugram
• Shift timings: 24×7 Rotational Shifts
• Working Days: 5 Days
• Offs: 2 Days (Rotational)

IMPORTANT INFORMATION

• Applicants should be willing for WFO or WFH.
• Selected candidates must visit the office, on the day of joining for onboarding/ Induction/ documentation.

PERKS & BENEFITS

• Salary: Upto ₹20,000 (₹26,000 CTC) Monthly
• Incentives: Based on Performance
• Free Meals
• Both Side Cab Service

SELECTION CRITERIA

• Education: Graduate/ Undergraduate candidates
• Experience: Min 6+ months of International Customer Support (BPO) experience.
• Candidates with chat support experience is highly preferred

SKILLS REQUIRED

• Proficient verbal and written English language skills
• Customer orientation and ability to adapt/respond to different types of characters
• Good customer service skills and great enthusiasm for helping customers
• Ability to multi-task, prioritise, and manage time effectively
• Must be an energetic self-starter with the ability to work both independently and within a team
• Excellent communication and presentation skills

OWNERSHIP

• Broadband Connection (50 – 100 Mbps)
• Power Backup
• Laptop/ Desktop (not compulsory)

INTERVIEW PROCEDURE:

• Round 1: HR (Telephonic Interview)
• Round 2: AMCAT Test (Online)
• Round 3: Ops Round (Video/Telephonic Interview)