Customer Care Executive – Blended (EA Sports)

Filled
BPO, Blended LOB, Chat Support, Customer Support, Email Support, Gaming Software Support
Udyog Vihar, Gurugram, Haryana
December 23, 2022
₹22000 - ₹27000 / month
Full Time
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Job Overview

  • Date Posted
    December 23, 2022
  • Office Address/Job Location
    Udyog Vihar, Gurugram, Haryana
  • Offered Salary
    ₹22000 - ₹27000 / month
  • Expiration date
    --
  • Work Experience
    1 to 2 Years
  • Industry
    BPO & ITES
  • Qualification
    Undergraduate

Job Description

ROLES AND RESPONSIBILITIES
• Respond promptly and professionally to EA Sports customer inquiries by Chat, email, or Voice call.
• Use email applications to give clients quick answers to simple IT issues.
• Work with supervisors to ensure cases are properly assigned and resolved.
• Provide high-quality and productive results that meet the identified targets.
• Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.
• Follow Quality Assurance & compliance guidelines.

JOB DETAILS
Company: Teleperformance (398)
Client Process: EA Sports
Client Website: https://www.ea.com/about
Post: Customer Care Executive

• Location: Udyog Vihar, Gurugram
• Shift timings: 24×7 Rotational Shifts
• Working Days: 5 Days
• Offs: 2 Days (Rotational)

PERKS & BENEFITS
• Salary: Upto ₹23,000 (₹27,000 CTC) +₹2,000 PLI
• Incentives: Based on performance
• Free Meals
• Both side cabs
• PF & Medical Benefits

ELIGIBILITY CRITERIA
• Graduate/ Undergraduate Candidates
• 1+ Year experience in Chat/Customer Service (BPO)
• Experience gap should not be more than 06 Months
• Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS
• Excellent communication skills (verbal and written)
• Problem-solving and interpersonal skills

INTERVIEW PROCEDURE
• Round 1 – HR (Telephonic)
• Round 2 – Amcat Test
• Round 3 – Ops Round (Video Call)

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