Customer Care Executive – Blended (TP – GGN)

Chat Support, Blended LOB, BPO, BPO & ITES, Customer Service, Customer Support, Hospitality, WFH Jobs, WFH/WFO, Work from office
April 4, 2022
₹22000 - ₹26000 / month
Full Time Remote Jobs
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Job Overview

  • Date Posted
    April 4, 2022
  • Offered Salary
    ₹22000 - ₹26000 / month
  • Expiration date
    --
  • Work Experience
    Less than 1 Year
  • Industry
    BPO & ITES
  • Qualification
    Undergraduate

Job Description

ROLES AND RESPONSIBILITIES
  • Respond promptly and professionally to customer inquiries by chat or email.
  • Identify and assess customers’ needs to achieve satisfaction
  • Taking ownership of customer’s issues and following problems through to resolution
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Responsible to deliver high-quality and productive results that meet the identified targets
  • Follow communication procedures, guidelines, and policies
  • Document cases, recommendations, and resolutions clearly in the CRM system takes ownership
  • Good customer service skills and great enthusiasm for helping customers. Take the extra mile to engage customers.
JOB DETAILS

Company:  Teleperformance

Client Process:
Post: Customer Care Executive (Blended)

  • Location: Gurugram
  • Shift timings: 24×7 Rotational Shifts
  • Working Days: 5 Days
  • Offs: 2 Days (Rotational)
IMPORTANT INFORMATION
  • Applicants should be willing for WFO
  • Selected candidates have to visit the office, on the day of joining for onboarding/ Induction/ documentation.
PERKS & BENEFITS
  • Salary: Upto ₹22,00 (₹26,000 CTC) Monthly +2K PLI
  • Incentives: Based on Performance
  • Free Meals
  • Both Side Cab Service
SELECTION CRITERIA
  • Education: Graduate/ Undergraduate candidates
  • Experience: Minimum of 06 months of International Customer Support (BPO) experience.
  • Candidates with chat support experience are highly preferred
SKILLS REQUIRED
  • Customer orientation and ability to adapt/respond to different types of characters
  • Good customer service skills and great enthusiasm for helping customers
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be an energetic self-starter with the ability to work both independently and within a team
  • Excellent communication and presentation skills
OWNERSHIP
  • Broadband Connection (50 – 100 Mbps)
  • Power Backup
  • Laptop/ Desktop (not compulsory)
INTERVIEW PROCEDURE:
  • Round 1 – HR (Telephonic interview)
  • Round 2 – Versant (written)
  • Round 3 – Ops (Video/Telephonic interview)

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