Customer Care Executive (Backend)

Job Description

ROLES AND RESPONSIBILITIES
• Respond promptly and professionally to customer inquiries by chat or email.
• Identify and assess customers’ needs to achieve satisfaction
• Taking ownership of customer’s issues and following problems through to resolution
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Responsible to deliver high-quality and productive results that meet the identified targets
• Follow communication procedures, guidelines, and policies
• Document cases, recommendations, and resolutions clearly in the CRM system and takes ownership
• Take the extra mile to engage customers

JOB DETAILS
Company: Teleperformance (398)
Client Process: Google Shopping
Website: https://shopping.google.com/
Post: Customer Care Executive (Backend)

• Location: Gurugram
• Shift timings: Day Shift
• Working Days: 5 Days
• Offs: 2 Days (Sat-Sun)

PERKS & BENEFITS
• Salary: Upto ₹15,000 Monthly (₹20,000 CTC) +₹2,000 PLI
• Incentives: Based on Performance
• Both Side Cab Service
• Free Meals
• PF & Medical Benefits

SELECTION CRITERIA
• Graduation Mandatory
• Fresher with excellent verbal and written English language skills
• International Customer/ chat support experience is highly preferred
• Applicants should be willing to WFO/WFH

SKILLS REQUIRED
• Excellent communication skills (verbal and written)
• Problem-solving and interpersonal skills
• Good customer service skills and great enthusiasm for helping customers
• Ability to multi-task, prioritize, and manage time effectively

OWNERSHIP
• Laptop
• Broadband Internet Connection

INTERVIEW PROCEDURE
• Round 1 – HR (Telephonic interview)
• Round 2 – Mettl Test
• Round 2 – Ops (Video/Telephonic interview)