Customer Care Executive (Adobe)

BPO & ITES, Customer Support, Software Support, Technical Support
Udyog Vihar, Gurugram, Haryana
November 7, 2022
₹21000 - ₹27000 / month
Full Time
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Job Overview

  • Date Posted
    November 7, 2022
  • Office Address/Job Location
    Udyog Vihar, Gurugram, Haryana
  • Offered Salary
    ₹21000 - ₹27000 / month
  • Expiration date
    --
  • Work Experience
    Less than 1 Year
  • Industry
    BPO & ITES
  • Qualification
    Graduation (All)

Job Description

ROLES AND RESPONSIBILITIES
• Responsible for creating an exceptional 1st-time customer experience.
• Receive inbound customer requests & evaluate information.
• Provide support to customers/clients on the phone.
• Work with supervisors to ensure cases are properly assigned and resolved.
• Provide high-quality and productive results that meet the identified targets.
• Document cases, recommendations and resolutions clearly in the CRM system.
• Follow Quality Assurance & compliance guidelines.

JOB DETAILS
Company: Teleperformance
Client Process: Adobe
Post: Customer Care Executive

Location: Udyog Vihar, Gurugram
Shift timings: 24×7 Rotational Shifts
Working Days: 5 Days
Offs: 2 Days (Rotational)

PERKS & BENEFITS
• Salary: Upto ₹23,000 Monthly (27,000 CTC) +₹2000 PLI (Performance Linked Incentives)
• Incentives: Based on performance
• Free Meals
• Both side cabs
• PF & Medical Benefits

SELECTION CRITERIA
• Graduation mandatory
• 06+ Months of experience in international BPO/ technical support
• Graduate Freshers with fluent/excellent communication skills
• Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS
• Excellent communication skills (verbal and written)
• Problem-solving and interpersonal skills

INTERVIEW PROCEDURE
• Round 1 – HR (Telephonic)
• Round 2 – Voice and Accent (Telephonic/ Video Call)
• Round 3 – Ops (Telephonic/ Video Call)
• Round 4 – AMCAT
• Round 5 – Mettl Online Test
• Round 6 – Versant (Voice & Written)

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