Chat Support Executive (Teleperformance – Gurugram)

BPO, Chat Support, Customer Service, Customer Support, Fresher, ISP Support, IT - Information Technology
Gurugram, Haryana
March 28, 2022
₹20000 - ₹26500 / month
Full Time
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Job Overview

  • Date Posted
    March 28, 2022
  • Office Address/Job Location
    Gurugram, Haryana
  • Offered Salary
    ₹20000 - ₹26500 / month
  • Expiration date
    --
  • Work Experience
    Less than 1 Year
  • Industry
    BPO & ITES
  • Qualification
    Undergraduate

Job Description

ROLES AND RESPONSIBILITIES
  • Respond promptly and professionally to customer inquiries by chat or email.
  • Identify and assess customers’ needs to achieve satisfaction
  • Taking ownership of customer’s issues and following problems through to resolution
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Responsible to deliver high quality and productive results that meet the identified targets
  • Follow communication procedures, guidelines, and policies
  • Document cases, recommendations, and resolutions clearly in the CRM system takes ownership
  • Take the extra mile to engage customers
JOB DETAILS

Company: Teleperformance (398)
Client Process: American Telecommunications Company (Confidential)
Post: Customer Care Executive (Chat Support)

  • Location: Gurugram
  • Shift timings: 24×7 Rotational Shifts
  • Working Days: 5 Days
  • Offs: 2 Days (Rotational)
IMPORTANT INFORMATION
  • Applicants should be willing for WFO
  • Selected candidates must visit the office, on the day of joining for onboarding/ Induction/ documentation.
PERKS & BENEFITS
  • Salary: Up to ₹22,000 (₹26,500 CTC) Monthly
  • Incentives: Based on Performance
  • Free Meals
  • Both Side Cab Service
SELECTION CRITERIA
  • Education: Graduate/ Undergraduate candidates
  • Experience: Graduate Fresher with Proficient verbal and written English language skills
  • Undergraduates with 6+ months of International Customer Support (BPO) experience.
  • A candidate with chat support experience is highly preferred
SKILLS REQUIRED
  • Customer orientation and ability to adapt/respond to different types of characters
  • Good customer service skills and great enthusiasm for helping customers
  • Ability to multi-task, prioritise, and manage time effectively
  • Must be an energetic self-starter with the ability to work both independently and within a team
  • Excellent communication and presentation skills
OWNERSHIP
  • Broadband Connection (50 – 100 Mbps)
  • Power Backup
  • Laptop/ Desktop (not compulsory)
INTERVIEW PROCEDURE:
  • Round 1 – HR (Telephonic interview)
  • Round 2 – Ops (Video/Telephonic interview)

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