Chat Support Executive (ADT)

Chat Support, BPO & ITES, Non-Voice
Gurugram
February 9, 2024
₹22000 - ₹32000 / month
Full Time
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Job Overview

  • Date Posted
    February 9, 2024
  • Office Address/Job Location
    Gurugram
  • Offered Salary
    ₹22000 - ₹32000 / month
  • Expiration date
    --
  • Work Experience
    1 to 2 Years
  • Industry
    BPO & ITES
  • Qualification
    Graduation (All)

Job Description

ROLES AND RESPONSIBILITIES
• Provide exceptional customer service through chat support for ADT customers.
• Respond promptly and professionally to customer inquiries and issues.
• Address customer concerns, troubleshoot problems, and provide appropriate solutions.
• Ensure accurate and detailed documentation of customer interactions.
• Collaborate with team members to meet customer service goals and objectives.
• Adhere to company policies and procedures while delivering high-quality service to customers.

JOB DETAILS
Company: Teleperformance
Process: ADT
Post: Chat Support Executive

• Location: Udyog Vihar, Gurugram
• Shift timings: Night Shifts (Rotational)
• Working Days: 05 Days (Rotational)
• Week Offs: 02 Days (Rotational)

PERKS & BENEFITS
• Salary: Upto ₹26,000 (₹32,000 CTC) Monthly +₹2,000 PLI
• Incentives: Based on Performance
• PF & ESIC
• Free Meals
• Both Side Cab Service

SELECTION CRITERIA
• Bachelor’s degree in any field
• Minimum 01 year of experience in International Customer Support (Preferably in chat)
• Immediate joiners willing to work night shifts and from the office

REQUIRED SKILLS
• Excellent communication skills (verbal & written)
• Typing Speed: 30 WPM
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices

INTERVIEW PROCEDURE:
• 1 – HR (Telephonic Interview)
• 2 – Writex (Online Assessment)
• 3 – Ops Round (Video/Telephonic Interview)

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