Back Office Executive (E-Commerce) – Teleperformance Bangalore

Job Description

ROLES AND RESPONSIBILITIES

• Provide information on Products / Services / Offers to customers.
• Proactively keeps up to date on new procedures.
• Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
• Complete responsibility for customer interaction, including liaising with other team members for resolution and follow through (if applicable)
• Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of the cases escalated from less senior agents.
• Deliver targeted results measured by customer satisfaction, end-to-end process effectiveness, efficiency and quality

JOB DETAILS

Payroll Company: Teleperformance (Smartworks)
Client Process: E-commerce

Post: Back Office Executive (E-Commerce)

Working Days: 06 Days
Offs: Rotational
Shift timings: 9:00 am – 9:00 pm (rotational shifts)

PERKS & BENEFITS

Salary: Upto ₹18,200 Monthly (₹23,000 CTC)
Incentives: Based on performance

IMPORTANT INFORMATION
• 2 dose Vaccination is Mandatory for interview
• Candidates should be ready to work from the office

SELECTION CRITERIA

• Graduate/Undergraduate Candidate
• 1+ year of experience in any domain
• BPO/ Customer Service experience highly preferred
• Typing 30 Words with 85% Accuracy.

SKILLS REQUIRED

• Fluent English and Hindi Language Skills
• Candidate must be energetic & loud
• Problem-solving skills and Active listening

DOCUMENTS REQUIRED

• Updated resume
• Aadhar
• PAN Card
• Educational documents
• Relieving letter (if experienced)
• Payslips (if experienced)
• Electricity bill / Rental agreement / Gas bill / Pg receipt.

UPDATED INTERVIEW PROCEDURE:

Round 1 – HR Round (In-person)
Round 2 – Versant (4 or above)
Round 3 – Trainer/Client (In-person)
Round 4 – Operations Round (In-person)

Note: All interview rounds will be conducted on the same day at company premises.