Associate Language Interpreter (Nepali)

Job Description

ROLES AND RESPONSIBILITIES

• Candidate will be responsible to provide support as a language interpreter over a voice call.
• Deliver extraordinary customer care by responding to questions concerning customer accounts for Language Line Solutions.
• Providing solutions to customer’s queries, handling their objections effectively
• Resolve all Customer Queries and Follow Established Procedures as Appropriate.
• Provide alternatives and apply Superior Service No, Call Handling Skills
• Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment
• Grow and nurture customer relationships in every interaction that results in measurable customer value
• Stay current with system information, changes, and updates

JOB DETAILS

Company: Teleperformance India
Client: Language Interpretation Company (Confidential)

Post: Associate Language Interpreter (Nepali)

• Location: Gurugram/ WFH
• Shift timings: 24×7 Rotational Shifts
• Working Days: 5 Days
• Offs: 2 Days (Rotational)
• Mode: Work from Home

PERKS & BENEFITS

• Salary: Up to ₹7.0 LPA
• Incentives: Based on Performance
• Both Side Cab Service (after WFO is initiated)

SELECTION CRITERIA

Education: Graduate and Undergraduate
Experience:

• Freshers with Fluent English and Secondary Language Skills
• Secondary language: Nepali
• Aadhaar Card number Mandatory

IMPORTANT INFORMATION

• One-time application. Candidates who applied in the past, will not be able to apply again.
• Candidates from any state can apply. WFH till further notice. Applicant should be ready to relocate if required.

DOCUMENTS

• Aadhaar Card number
• Updated CV

INTERVIEW PROCEDURE

• Round 1 – Phone Screening (Telephonic)
• Round 2 – Online Language Test:
  i. English
  ii . Secondary language
• Round 3 – Ops (Telephonic/ Video)